To be dedicated to CUSTOMER SATISFACTION

To maintain the HIGHEST STANDARDS of our profession

To uphold the integrity of all members of the NAPA AutoCare program

To exercise reasonable CARE FOR THE CUSTOMERS PROPERTY while in our possession

To provide a system for fair settlement of customer complaints should they occur

To obtain prior authorization and provide a price estimate for work to be performed

To perform high quality diagnostic and repair service at a fair price using quality NAPA parts